Details for SSC111 Case Management

Dive into a comprehensive overview of human services and its theoretical frameworks. This subject prepares students for diverse roles within case management, counselling, and support services, focusing on effective service delivery and client care. Students will learn the fundamentals of the case management process, explore various professional roles, and apply reflective practices to improve their proficiency and understanding of good practice.

Quick Stats

• Currently offered by Alphacrucis: Yes
• Course code: SSC111
• Credit points: 10

Subject Coordinator

Prerequisite

The following subject may be completed as a pre-requisite or co-requisite:

• SSC110 – Psychology of Emotion and Wellbeing

Unit Content

Outcomes

1. Describe the case management process and its function within the human services;
2. Examine the various roles people helpers may take in the delivery of care in human services;
3. Demonstrate knowledge of the theoretical underpinnings and conceptual approaches to case management;
4. Identify appropriate service approaches to various client situations and demonstrate a reflective practice.

Subject Content

• The generalist human service approach to practice
• The case management approach and frameworks
• Case management responses to common presenting problems or community issues
• Case studies around the case management framework and its usefulness within the human service sector
• Self-reflective practice and professional development and the usefulness of these tools within the human services
• Research into the many roles that professionals may have within the human services such as advocate, broker, facilitator, mediator
• The definition and theoretical underpinnings of human services
• An overview of Australian, and particularly the local, human service system/agencies
• The purpose of the human services
• Where counsellors, chaplains and social workers may fit within the human services

This course may be offered in the following formats

• Onsite (face-to-face)
• Online (eLearning)
• Intensives
• Extensives

Please consult your course prospectus or enquire about how and when this course will be offered next at Alphacrucis University College.

Assessment Methods

• Minor Essay (30%)
• Major Essay (40%)
• Case Study and Reflective Practice (30%)

Prescribed Text

• Gursansky, D., Kennedy, R., & Camilleri, P. (2012) The practice of case management: effective strategies for positive outcomes. Sydney, NSW: Allen & Unwin.

Please consult your instructor before purchasing any textbooks