JOB DETAILS:
- Great team culture
- Convenient Location Near Public Transportation, flexibility for remote working
- Location: Parramatta, Sydney, Australia
- Full Time
Candidates must have an ongoing and unrestricted right to work in Australia to apply for this position
About this Opportunity:
The Student Finance Officer will maintain the accuracy of a student’s financial records on the student management system (SMS) and fulfil student financial requests. This is an entry level finance position.
Your new team:
Alphacrucis University College (AC) is an accredited Christian higher education provider with a reputation for excellence in training, teaching and research. AC’s main campus is in Sydney, Parramatta, with thousands of students throughout Australia and around the world, learning online or in mixed (online + Face to face) modes.
We offer qualifications from VET Certificates to Bachelors, Masters and PhD degrees in Ministry, Theology, Business, Education, Social Science/Counselling, Music/Media and Chaplaincy. Our vision is to be a global Christian university, transforming neighbourhoods and nations.
Responsibilities:
- Ensure a student’s financial record in the student management system is accurate.
- Generate invoices for students, partnerships and third-parties.
- Setup fee templates within the SMS.
- Reconcile and review student-aged debt in the SMS.
- Organize payment plans with eligible students and liaise with third-party debt collectors where required.
- Review and process refund requests.
- Apply manual transactions within the SMS.
- Assess and respond to enquiries from faculty, staff members, students, and other stakeholders.
- Work alongside the wider team (Student Onboarding, Student Support and Compliance) as needed.
- Develop and implement processes that will enhance the student experience.
Required Skills and Proficiencies:
- The completion of a VET or HE degree (desired).
- Experience in an administrative or customer service role (desired).
- Demonstrated experience in communicating, both verbally and in writing, in a succinct, professional, and responsive manner.
- An understanding of the VET and Higher Education sector.
- Customer service focused: committed to providing exceptional customer service across all channels – written, phone and face-to-face.
- Communication: the ability to communicate clearly and concisely, with an appropriate communication style depending upon the audience.
- Attention to detail: excellent attention to detail, numeracy and written skills when communicating with others and maintaining student records.
- Commerciality: the ability to apply knowledge in a practical, commercial manner.
- Teamwork: willingness to assist and support others as required and get on with team members.
- Time management/organisation: accomplish objectives effectively within the time frame given and carry out administrative duties within the portfolio efficiently and on time.
- Professional approach (essential).
- Confident manner (essential).
- Positive approach to change (essential).
- Ability to relate to students (essential).
HOW TO APPLY
- To apply for this role please click on the 'Apply Now' button below and complete the online application.
- This position can also be viewed at https://www.ac.edu.au/job-opportunities/
- APPLICATIONS CLOSE until filled, unless filled prior to this date
- PLEASE NOTE: Due to high volumes of applications, only those shortlisted will be contacted.
- If you have any enquiries regarding the details of this role, please email careers@ac.edu.au
Candidates must have an ongoing and unrestricted right to work in Australia to apply for this position
