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Details for BSBCMM301A Process Customer Complaints

This unit describes the performance outcomes, skills and knowledge required to handle formal and informal negative feedback and complaints from customers.

Quick Stats

  • Currently offered by Alphacrucis: Yes
  • Course code: BSBCMM301A
  • Credit points: 9

Subject Coordinator

Contact studentsupport@ac.edu.au for more information.

Prerequisite

  • Courses offering BSBCMM301A

Unit Content

Outcomes

Subject Content

This course may be offered in the following formats

Please consult your course prospectus or enquire about how and when this course will be offered next at Alphacrucis University College.

Assessment Methods

Prescribed Text